Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If there is a mechanical issue or problem with the functioning of the Digital Product, we will exchange it for the same product. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items:

• Gift cards
• Downloadable software products

To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted:

• Books with obvious signs of use
• Any item not in its original condition is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Sale items Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace Digital Products if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@janicehostager.com and return the product via email.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so as long as the digital product has not been downloaded.  The deadline for canceling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by: email to  info@janicehostager.com. We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Intellectual Property (IP) Policies

We take your investment seriously, and we’d appreciate it if you took our investment of time and resources into your success seriously too. By purchasing any product or template from janicehostager.com or Janice Hostager, LLC, you are granted one revocable, worldwide, non-exclusive license to the product(s) You have purchased. If you violate this license by giving or selling a copy of our template(s)/product(s) to anyone other, or if you imply that anyone who gets access to our template/product(s) has the right to use it for his/her/its commercial purposes, We reserve the right to invoice you for the licenses you have gifted to others and revoke your access to our template(s)/product(s) permanently. Basically, if you purchase a template or download it, you are not allowed to share it with anyone in your industry. If they need a template, We recommend you get an affiliate link by emailing info@janicehostager.com and give them the opportunity to purchase a template through your link. All refunds require a signed Affidavit of Non-Use, stating and promising you will not be allowed to use our templates or any of the other materials going forward, and you have fourteen calendar days from the date the refund is initiated in order to remove any of our materials from use in your business or from any other uses. Due to the nature of our services and strategy/consulting calls, refunds will not be given unless otherwise specified in writing. Janice Hostager LLC reserves the right to charge 1.5% interest per day upon any outstanding sum left unpaid on or after 14 calendar days from due date. (Example: $100 due March 1 $101.50 due March 15 $103.03 due March 16 Sent to Collections April 15.) After 30 days of outstanding payment, Janice Hostager LLC reserves the right to send you to collections, upon which you will owe the total amount of any outstanding payments plus any collection costs including reasonable attorney’s fees. We are happy to work with each customer until they are fully satisfied.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by email: info@janicehostager.com. Last updated: December 15, 2022